YOU DON'T KNOW JACK Offline Readme File Sep 1999 [To read this file, select Edit\Word Wrap from the menu above] *********************************************************************** About This Document: Thank you for purchasing YOU DON'T KNOW JACK Offline. This document contains last-minute information about YOU DON'T KNOW JACK Offline and other information about the program not found in the Help Files. This README file includes information that pertains to general problems and questions you may have concerning this software or your computer. Should you experience any problems with YOU DON'T KNOW JACK Offline, please refer to this file for additional help on answering questions about the game and solving technical difficulties. *********************************************************************** TABLE OF CONTENTS I. MINIMUM REQUIREMENTS II. GENERAL TECHNICAL ISSUES III. CONTACTING SIERRA I. MINIMUM REQUIREMENTS ----------------------- - 486 66MHz processor or better - Windows 95 or 98 - 16MB RAM - 35MB of free hard disk space - SVGA 640x480x256 colors display - 4X CD-ROM drive or better - Sound Blaster 16 or compatible 16-bit multimedia sound card II. GENERAL TECHNICAL ISSUES ---------------------------- Installing --------------- Before installing YOU DON'T KNOW JACK Offline, disable all anti-virus software and any TSRs on your computer. Consult your anti-virus software's documentation to disable these. If you interrupt the Installer application during the installation process, it may leave some files on your hard disk. Remove these files and run the installer again to restart the installation process. WINDOWS COMPATIBILITY -------------------------- YOU DON'T KNOW JACK can be played on any 486- or 586-based PC running Windows 95 or 98. If you see spurious dialogs asking "Do you want to play YOU DON'T KNOW JACK?" during gameplay, quit the game, disable the Windows 95 Autoplay feature, then restart YOU DON'T KNOW JACK. To disable Autoplay: - open the System Control Panel (Start Menu\Settings\Control Panel) - click on the Device Manager tab - click on the icon for CD-ROM drives - double-click on the CD-ROM drive itself - click the Settings tab - uncheck the box labelled "Auto Insert Notification" - click OK, then click OK again This is an unusually rare problem, but computer users with older CD-ROM drives may experience this problem. If you are using the Virtual Memory feature in Windows 95 or 98 and are running very low on free disk space, you may experience "Out of Memory" errors in YOU DON'T KNOW JACK. Check your Virtual Memory settings and free some hard disk space and then restart YOU DON'T KNOW JACK. If you run SHARE, please disable it before you try to uninstall YOU DON'T KNOW JACK. You can disable it by commenting out the SHARE line from you autoexec.bat file. You can re-enable SHARE as soon as YOU DON'T KNOW JACK has been removed from your PC. Performance ---------------- YOU DON'T KNOW JACK Offline performs best when your video display is set to 256 colors. Some PC hardware may not be fast enough to play the game well in higher color video modes. If you experience sound or video performance problems with YOU DON'T KNOW JACK Offline, please make sure that Microsoft Office Toolbar, Norton Navigator Task Bar or any similar utility is not running when you run YOU DON'T KNOW JACK Offline. These utilities can negatively affect the performance of games like JACK. Tip: You can temporarily disable most Windows utilities by holding down the shift key while Windows is loading. These utilities will launch normally the next time you restart Windows. If you still experience sound stuttering, make sure that you have installed the latest drivers for your sound card. Contact the manufacturer of your sound card for more information on the availability of driver updates. Updates can usually be downloaded for free from the World Wide Web or from your manufacturer's own electronic bulletin board. III. CONTACTING SIERRA ======================= A) Customer Service, Support, and Sales B) Technical Support C) Legal Information A) Customer Service, Support, and Sales -------------------------------------------- United States U.S.A. Sales Phone: (800) 757-7707 International Sales: (425) 746-5771 Hours: Monday-Saturday 7AM to 11 PM CST, Sundays 8 AM to 9PM CST FAX: (402) 393-3224 Sierra Direct 7100 W. Center Rd STE 301 Omaha, NE 68106 United Kingdom Havas Interactive Main: (0118) 920-9111 Monday-Friday, 9:00 a.m. - 5:00 p.m. Fax: (0118) 987-5603 Disk/CD replacements in the U.K. are £6.00, or £7.00 outside the UK. Add "ATTN.: Returns." 2 Beacontree Plaza, Gillette Way, Reading, Berkshire RG2 0BS United Kingdom France Havas Interactive Téléphone: 01-46-01-46-50 Lundi au Jeudi de 10h à 19h Vendredi de 10h à 18h Fax: 01-46-30-00-65 Parc Tertiaire de Meudon Immeuble "Le Newton" 25 rue Jeanne Braconnier 92366 Meudon La Forêt Cedex France Germany Havas Interactive Tel: (0) 6103-99-40-40 Montag bis Freitag von 9h - 19Uhr Fax: (0) 6103-99-40-35 Robert-Bosh-Str. 32 D-63303 Dreieich Germany On-Line Sales CompuServe United Kingdom: GO UKSIERRA CompuServe France: GO FRSIERRA CompuServe Germany: GO DESIERRA Internet USA: http://www.sierra.com Internet United Kingdom: http://www.sierra-online.co.uk Internet France: http://www.sierra.fr Internet Germany: http://www.sierra.de Disk and/or Manual Replacement: Product Returns: Sierra On-Line Returns 4100 West 190th Street Torrance, CA 90504 Sierra On-Line Fulfillment 4100 West 190th Street Torrance, CA 90504 NOTE: To replace your disk(s) please send only Disk #1 (or the CD) and copy of your dated Receipt, if less then 90 days. After 90 days please include a $10 handling fee along with Disk / CD #1. For Documentation, please include a $5.00 handling fee and a photocopy ONLY of disk #1. Payment should be made at the time of your request. Sorry, no credit cards. * Returns to this address valid in North America only. B) Technical Support ------------------------- North America Sierra On-Line offers a 24-hour automated technical support line with recorded answers to the most frequently asked technical questions. To access this service, call (425) 644-4343, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Web site. Sierra On-Line Technical Support P.O. Box 85006 Bellevue, WA 98015-8506 Main: (425) 644-4343 Monday-Friday, 8:00 a.m.- 4:45 p.m. PST Fax: (425) 644-7697 http://www.sierra.com support@sierra.com United Kingdom Havas Interactive offers a 24-hour Automated Technical Support line with recorded answers to the most frequently asked technical questions. To access this service, call (0118) 920-9111, and follow the recorded instructions to find your specific topic and resolve the issue. If this fails to solve your problem, you may still write, or fax us with your questions, or contact us via our Internet or CompuServe sites. Havas Interactive 2 Beacontree Plaza, Gillette Way, Reading, Berkshire RG2 0BS United Kingdom Main: (0118) 920-9111 Monday-Friday, 9:00 a.m. - 5:00 p.m. Fax: (0118) 987-5603 http://www.sierra-online.co.uk France Havas Interactive Parc Tertiaire de Meudon Immeuble "Le Newton" 25 rue Jeanne Braconnier 92366 Meudon La Forêt Cedex France Téléphone: 01-46-01-46-50 Lundi au Jeudi de 10h à 19h Vendredi de 10h à 18h Fax: 01-46-30-00-65 http://www.sierra.fr Germany Havas Interactive Robert-Bosh-Str. 32 D-63303 Dreieich Deutschland Tel: (0) 6103-99-40-40 Montag bis Freitag von 9 - 19Uhr Fax: (0) 6103-99-40-35 Mailbox: (0) 6103-99-40-35 http://www.sierra.de Spain Havas Interactive Avenida de Burgos 9 1º-OF2 28036 Madrid Spain Teléfono: (01) 383-2623 Lunes a Viernes de 9h30 a 14h y de 15h a 18h30 Fax: (01) 381-2437 Italy Contattare il vostro distribotore. C) Sierra Warranty & Legal Information ------------------------------------------- Sierra's end user license agreement, limited warranty and return policy is set forth in the EULA.txt found on the CD. Copyright (1999 Sierra On-Line, Inc.)